Short version: cancel whenever you like, and if you are an EU consumer who bought in the last 14 days and asks for your money back, you get it back. The detail follows.
Cancel from Account inside the platform, or email support@vitarawells.com from the address on the account. Cancellation stops the next renewal. You keep full access until the end of the period you have already paid for, and you are not charged again.
There is no cancellation fee and no minimum term.
If you are a consumer resident in the European Union, Decree-Law 24/2014 gives you 14 days from the day of purchase to withdraw from the contract without giving a reason.
Because Vitarawells is a digital service that starts immediately, we ask you at checkout to agree that performance begins right away. Even so, our policy is more generous than the law requires: if you ask within 14 days of the charge, we refund it in full, whether or not you used the service in the meantime.
To withdraw, send an unambiguous statement to support@vitarawells.com. You may use this wording:
I hereby give notice that I withdraw from my contract for the Vitarawells subscription. Ordered on [date]. Name: [your name]. Email on the account: [your email]. Date: [today's date].
Pro includes 14 days free. Cancel before the trial ends and nothing is charged. If the first charge catches you by surprise, tell us within 14 days of it and we refund it.
Monthly periods already started are not refunded as a matter of course, because you keep access for the whole period you paid for. We do make exceptions, and we always refund where:
None of this affects your statutory rights, including the right to a remedy where a digital service does not conform to the contract.
Reducing the number of seats takes effect at the next renewal. Seats removed mid-period are not refunded, but they stay usable until the period ends.
Refunds go back to the original payment method through Stripe. We start the refund within 3 working days of approving it. It normally shows on your statement within 5 to 10 working days, depending on your bank. We do not charge a processing fee.
Please email support@vitarawells.com first. Almost everything is resolved the same week, and a chargeback costs us both time. If you do not recognise a charge, look for VITARAWELLS on the statement, which is how the payment appears.
If you are unhappy with how a refund was handled, see the complaints section of the terms of service, which covers the Portuguese electronic complaints book and alternative dispute resolution.
Raquel Filipa Rodrigues Canuto, sole trader (empresária em nome individual)
R. de Espinho 59, 3810-193 Aveiro, Portugal
Portuguese tax number (NIF): 298318970
Telephone: +351 915 219 886 (national landline rate, Monday to Friday, 09:00 to 18:00 Lisbon time)
Email: support@vitarawells.com
